Last updated: June 10, 2026

Our Policy

Due to the personal and intimate nature of our products, Intimacy Rehab does not offer refunds on purchases. However, we stand behind the quality of our products and are committed to ensuring your satisfaction.

Exchanges for Faulty Products

If you receive a product that is faulty, defective, or damaged, we will gladly arrange an exchange for a replacement product. We want you to have a positive experience with our products.

What Qualifies for an Exchange

• Products that arrive damaged or broken
• Products with manufacturing defects
• Products that do not function as intended or described
• Products that are missing components

What Does Not Qualify for an Exchange

• Products that have been used and are functioning as intended
• Products damaged due to misuse or failure to follow care instructions
• Normal wear and tear
• Change of mind or personal preference

How to Request an Exchange

To request an exchange for a faulty product, please contact our support team with the following information:

• Your order number
• The name of the product
• A description of the issue
• Photos of the defect or damage (if applicable)

Our team will review your request and respond within 2-3 business days. If approved, we will provide instructions for returning the faulty product and arrange shipment of your replacement.

Contact Us

If you have any questions about our exchange policy or need to request an exchange, please contact our support team. We are here to help and committed to resolving any issues promptly and respectfully.