Shipping Policy
We want your order to reach you quickly, safely, and discreetly. Below is everything you need to know about how we process and ship orders.
Processing Time
In-stock items are typically processed and shipped within 2-5 business days.
Delivery Estimates
Once shipped, orders typically arrive within 3-7 business days.
Discreet Packaging
Orders ship in discreet packaging with no obvious business name on the package, and payments appear discreetly on your bank statement.
Delivery Areas
We currently ship within the continental United States only. If you are in Hawaii or Alaska, please contact us at support@intimacyrehab.com to inquire about shipping to your state.
Shipping Rates
Shipping rates are calculated and displayed at checkout based on your order and destination.
Expedited Shipping
We do not currently offer an expedited or express shipping option at checkout. If you need your order faster, please email us at support@intimacyrehab.com with the items you would like and your shipping address. We will check with our supplier on express shipping availability and cost. Express shipping is an additional cost that will be billed to you separately from your original order.
Product Availability
Items from partner warehouses are subject to availability and may be canceled if stock is depleted between the time of order and fulfillment.
If an item in your order becomes unavailable, we will email you to let you know and offer the following options:
- Wait for the item to come back in stock;
- Receive a refund for the out-of-stock item so we can ship any in-stock items in your order; or
- Cancel the entire order for a full refund.
Order Tracking
Once your order ships, a tracking number is generated through Shopify and emailed to you so you can follow your delivery.
Questions?
If you have any questions about shipping, please contact us at support@intimacyrehab.com.