Frequently Asked Questions
Find answers to common questions about our products, shipping, exchanges, and how we support your intimacy journey.
General Questions
- What is adaptive intimacy?
- Adaptive intimacy refers to approaches, tools, and mindsets that help people maintain connection and pleasure when bodies change due to illness, injury, aging, disability, or medical treatment. It's not about settling or lowering expectations. It's about discovering what works for your body now.
- Are these products medical devices?
- No. The products featured on Intimacy Rehab are adaptive pleasure products and sex aids, not medical devices. They are selected for their potential to support comfort, accessibility, and pleasure, but they are not prescribed or intended to treat medical conditions. Always consult with a healthcare provider about what's appropriate for your situation.
- How do I know what products are right for me?
- Start by thinking about what challenges you're experiencing, such as pain, fatigue, limited mobility, or sensation changes, then explore our Shop by Function categories. You can also explore by experience if you're navigating something specific like surgery recovery or menopause. Our condition-specific guides can also help you make informed choices.
- Do you offer products for all genders and orientations?
- Yes. Intimacy Rehab serves adults of all genders, orientations, and abilities. Our products are organized by function and experience, not gender, to help everyone find support that fits their needs.
- How is Intimacy Rehab different from other intimacy product retailers?
- We take an education-first, rehabilitation-informed approach. Rather than focusing on performance or novelty, we curate products specifically for people navigating health-related body changes. Every product is selected with accessibility, comfort, and dignity in mind.
- Is it safe to discuss intimacy with my doctor?
- Yes. Sexual wellbeing is a valid quality-of-life concern. Many healthcare providers welcome these conversations but may not initiate them. Our Talking to Your Healthcare Provider guide includes tips on how to start these conversations and what questions to ask.
Shipping & Orders
- How long will it take to receive my order?
- Shipping times vary depending on your location and the product ordered. We are currently finalizing our shipping partnerships and will update this section with specific delivery timelines soon. You will receive a confirmation email with tracking information once your order ships.
- How will the charge show up on my bank statement?
- Your purchase will appear on your bank statement under a discreet billing name to protect your privacy. We understand the importance of discretion and have designed our billing process accordingly. Specific billing descriptor details will be provided at checkout.
- Do you ship internationally?
- We are currently finalizing our international shipping options. At this time, availability may vary by region. Please check back soon for updates on international delivery, or contact us for more information about shipping to your location.
- Is shipping discreet?
- Yes. All orders are shipped in plain, unmarked packaging with no indication of the contents or our company name on the outside of the box. Your privacy is important to us.
Exchanges & Returns
- What is your return and exchange policy?
- Due to the personal nature of our products, we do not offer refunds. However, if you receive a faulty or defective product, we are happy to arrange an exchange. Please contact our support team with your order number and details about the issue, and we will work with you to resolve it promptly.
- How do I request an exchange for a faulty product?
- Contact our support team with your order number and a description of the issue. Include photos if possible. We will review your request and arrange an exchange for a replacement product.
- What qualifies as a faulty product?
- A faulty product is one that arrives damaged, defective, or not functioning as intended. This includes manufacturing defects, broken components, or items that don't match the product description. Normal wear and tear or issues resulting from misuse are not covered.
Products & Materials
- What makes a product 'comfort-focused'?
- Comfort-focused products are designed with softer materials, ergonomic shapes, and adjustable features that minimize pressure on sensitive areas. They prioritize gentle stimulation over intensity and often include features like flexible bases, cushioned surfaces, or graduated sizing.
- What are hands-free or low-effort products?
- Hands-free and low-effort products are designed to reduce physical strain during intimacy. They may include wearable devices, remote controls, or positioning aids that allow for pleasure without requiring sustained grip strength, arm movement, or manual dexterity.
- How do I care for my products?
- Most products should be cleaned with warm water and mild soap or a dedicated toy cleaner before and after use. Always check the specific care instructions for each product, as some materials have special requirements. Store products in a clean, dry place away from direct sunlight.
- Are your products body-safe?
- We prioritize products made from body-safe materials such as medical-grade silicone, stainless steel, and ABS plastic. Product descriptions include material information to help you make informed choices based on any sensitivities or allergies you may have.
Aging & Seniors
- Is it normal to still want intimacy as I get older?
- Yes, absolutely. Sexual desire and the need for physical connection do not disappear with age. Many people maintain active intimate lives well into their 70s, 80s, and beyond. What may change is the pace, type of stimulation, or physical accommodations needed.
- What if I have arthritis or joint pain?
- Look for products with ergonomic handles, lightweight designs, and features that reduce grip requirements. Positioning aids and cushions can also help reduce strain on joints during intimacy.
Hormonal Changes & Menopause
- Can products help with vaginal dryness?
- Yes. Quality lubricants, moisturizers, and arousal products can significantly improve comfort. We offer a range of lubrication products specifically selected for those experiencing hormonal changes that affect natural moisture.
- Will intimacy products work if I have reduced sensitivity?
- Many products are specifically designed to enhance sensation. Vibrating products with adjustable intensity, warming lubricants, and stimulation gels can all help increase arousal and pleasure for those experiencing reduced sensitivity.